How to Cancel Sky Mobile in the UK (PAC Code, Notice Period & Contract Exit 2026)

Sky Mobile launched in 2017 and now has over 1 million UK customers. Whether you're switching to a cheaper network, upgrading to a better deal, or simply don't need mobile service anymore, cancelling Sky Mobile depends on whether you're switching networks (PAC code) or stopping service entirely (30 days' notice).

This guide walks you through exactly how to cancel Sky Mobile in the UK, including how to get a PAC code, what you'll pay if you're in contract, what happens to Sky Swap, and how to keep your phone number.

Last reviewed 16 September 2026. Steps match current Sky Mobile cancellation process. Official help: Sky: Cancel or transfer your mobile number.

Before you cancel: understand your contract type

Sky Mobile offers two contract types, and what you pay to cancel depends on which one you have:

1. Phone contract (handset + airtime)

You're paying for a phone plus monthly service. Typical contracts are 24 or 36 months.

• If you cancel early: You pay the remaining handset cost in full on your final bill
• Example: 12 months left on a £30/month plan = £360 remaining handset cost
• Airtime: Stops immediately once you switch or cancel (no early exit fee for the service itself)

2. SIM-only contract

You're only paying for monthly service (data, calls, texts). No phone is included.

• Minimum term: Usually 12 months, then rolling monthly
• If you cancel during minimum term: £0 early exit fee (you just give 30 days' notice)
• If you're out of contract: Cancel anytime with 30 days' notice, no fee

The two ways to cancel Sky Mobile

Option 1: Switch to another network (PAC code) — Recommended

If you're switching to EE, O2, Vodafone, Three, or any other UK network, use a PAC code (Porting Authorisation Code). This:

• Transfers your phone number automatically
• Your new provider cancels Sky Mobile for you (no need to call Sky)
• You keep service until the switch happens (usually 1 working day)
• Sky gives 30 days' notice automatically

Option 2: Cancel directly with Sky Mobile (stop service entirely)

If you're not switching to another network (e.g. going abroad, no longer need mobile), you must call Sky Mobile to cancel directly. You'll lose your phone number.

How to get a PAC code from Sky Mobile (switching networks)

Getting a PAC code from Sky Mobile is instant and free.

Method 1: Text message (fastest)

1. From your Sky Mobile phone, text PAC to 65075
2. You'll receive your PAC code by text within 60 seconds
3. The PAC code is 9 characters (3 letters, 6 numbers)
4. It's valid for 30 days

Example PAC code: ABC123456

Method 2: Call Sky Mobile

1. Call 0333 759 5242 (free from UK mobiles)
2. Say "PAC code" when prompted
3. Sky will give you the PAC code immediately over the phone or by text

Opening hours: 8am–8pm every day

Method 3: Online via My Sky (slower)

1. Log in to My Sky
2. Go to Sky Mobile → Manage
3. Select Leave Sky Mobile
4. Choose Get your PAC code
5. Sky sends the PAC by text within 2 hours

How to use your PAC code (switching to a new network)

1. Order a SIM or contract from your new network (EE, O2, Vodafone, Three, giffgaff, etc.)
2. Give them your PAC code during sign-up or after activating your new SIM
3. Your new provider arranges the switch with Sky Mobile automatically
4. Your number transfers within 1 working day (usually next working day at 5pm)
5. Sky Mobile service stops when the switch completes
6. Sky sends your final bill within 2 weeks

What happens on switch day

Time	What happens
Before 5pm	Sky Mobile still works normally
Around 5pm	Your phone loses signal for 2–30 minutes
After 5pm	Your new network is active with your old number

Restart your phone after the switch to ensure it connects to the new network properly.

How to cancel Sky Mobile directly (not switching networks)

If you're stopping mobile service entirely, you must cancel directly with Sky Mobile. You'll lose your phone number.

Cancel by phone

1. Call 0333 759 5242
2. Say "Cancel" when prompted
3. Speak to the retentions team (they may offer a discount or better deal)
4. Confirm you want to cancel
5. Sky gives 30 days' notice from the call date
6. Ask for a cancellation reference number

Cancel online (out-of-contract only)

If you're out of contract and have a SIM-only plan, you can cancel online:

1. Log in to My Sky
2. Go to Sky Mobile → Manage → Leave Sky Mobile
3. Select Cancel my service
4. Choose your cancellation date (minimum 30 days from today)
5. Confirm cancellation

If you're in contract or have a phone plan, you must call to cancel.

Early exit fees: what you'll pay if you're in contract

Phone contracts

You pay the remaining handset cost in full on your final bill.

How to calculate it:

• Check My Sky or your latest bill for "Outstanding handset balance"
• Or: Months remaining × monthly handset cost

Example 1:

• You're paying £35/month total
• £25/month is airtime, £10/month is handset
• 12 months left on contract
• Early exit fee: 12 × £10 = £120

Example 2:

• You're paying £50/month total for iPhone 15
• £15/month airtime, £35/month handset
• 18 months left on 36-month contract
• Early exit fee: 18 × £35 = £630

SIM-only contracts

£0 early exit fee. You just give 30 days' notice and pay for those 30 days. No penalty charge.

What happens after you cancel

Your final bill

Sky sends your final bill within 2 weeks of cancellation. It includes:

• 30 days' notice period charges (airtime)
• Remaining handset cost (if you're in contract)
• Any outstanding charges or credits
• Pro-rata refund if you've paid in advance

The bill is usually taken via Direct Debit within 14 days. Sky Mobile does not require equipment returns (you own the phone).

What happens to your phone?

You keep it. Once you've paid the remaining handset cost (or finished your contract), the phone is yours. It's unlocked and works with any UK network.

Sky Mobile phones have been unlocked by default since 2021. If you have an older phone, check with Sky Mobile to confirm it's unlocked before switching.

What happens to Sky Swap?

Sky Swap eligibility ends when you leave Sky Mobile. If you've recently used Sky Swap:

• You're on a new 24-month contract with a new handset balance
• You must pay the remaining handset cost if you cancel early
• You keep the phone once paid

What happens to Roll Data?

Sky Mobile's Roll Data feature (unused data rolls over for 3 years) stops when you cancel. You lose any rolled data.

What happens to Sky Piggybank rewards?

If you're a Sky TV customer with Sky Piggybank rewards on your Sky Mobile bill, those rewards stop when you cancel Sky Mobile. Rewards linked to Sky TV continue normally.

Common questions

Can I cancel Sky Mobile without paying an early exit fee?

Only if:

• You have a SIM-only contract (just give 30 days' notice, no fee)
• Your phone contract has ended (you've completed 24 or 36 months)
• You're within the 14-day cooling-off period (new customers only)
• Sky Mobile increased your price mid-contract (30 days to cancel penalty-free from notification)

Otherwise, you'll pay the remaining handset cost if you're on a phone contract.

What if Sky Mobile increased my price mid-contract?

Sky Mobile usually increases prices in March/April each year by inflation (RPI) plus up to 3.9%. This is allowed under your contract.

Sky must notify you 30 days in advance. You have 30 days from the notification date to cancel penalty-free (no early exit fee for handset cost).

If you miss the 30-day window, you'll pay the remaining handset cost as normal.

Can I keep my phone number?

Yes. Request a PAC code by texting PAC to 65075. Give the PAC to your new provider within 30 days, and your number transfers automatically when you switch.

If you cancel directly with Sky Mobile (not switching), you lose your phone number permanently.

Can I pause Sky Mobile instead of cancelling?

No. Sky Mobile does not offer a pause or hold option. You can only cancel. If you want service again later, you'll need to sign up as a new customer.

What if I'm moving abroad?

You can cancel penalty-free if you're moving permanently outside the UK and Sky Mobile can't provide service at your new location. Call 0333 759 5242 and explain. You may need proof of relocation (e.g. visa, rental agreement).

Can I cancel if I'm in a bundle with Sky TV/Broadband?

Yes. Sky Mobile is a separate contract from Sky TV and Sky Broadband. You can cancel Sky Mobile without affecting your other Sky services.

However, if you have bundle discounts or Sky Piggybank rewards, those may change. Check My Sky or call to confirm.

What if I cancel my Direct Debit instead of cancelling Sky Mobile?

Cancelling the Direct Debit does not cancel your Sky Mobile contract. Sky will:

• Contact you for payment
• Send paper bills
• Eventually suspend your service
• Report non-payment to credit agencies, which affects your credit score

Always cancel the contract with Sky Mobile first, then cancel the Direct Debit after your final bill is paid.

If you need help cancelling Direct Debits, see our bank-by-bank Direct Debit cancellation guide.

How long does it take to cancel Sky Mobile?

• Switching with PAC: 1 working day (usually next working day at 5pm)
• Direct cancellation: 30 days from the date you give notice

What if Sky Mobile refuses to cancel or delays my PAC code?

Sky Mobile must provide a PAC code immediately when requested (within 60 seconds by text, or instantly by phone). If they refuse or delay:

1. Request a deadlock letter (ask for this during the call)
2. Contact the Communications Ombudsman at commsombudsman.org
3. The Ombudsman will investigate and can force Sky Mobile to comply

You cannot contact the Ombudsman until Sky has given you a deadlock letter or 8 weeks have passed since your complaint.

Can I get a refund if I cancel?

Only if you've paid in advance and cancel mid-month. Sky Mobile refunds unused days on a pro-rata basis.

For example, if you pay £20/month and cancel on the 15th day of a 30-day month, Sky refunds £10.

Refunds appear on your final bill as a credit, or Sky refunds your bank account within 14 days.

Track your Sky Mobile contract before it renews

Most people only remember to cancel Sky Mobile when their contract auto-renews at a higher price. SubSorted reminds you before each renewal so you can decide whether to keep, renegotiate, or switch without the rush.

• Contract end reminders — get notified 60 days before your Sky Mobile contract ends
• Price rise alerts — track when Sky increases prices and decide if you want to cancel penalty-free
• No bank access required — your data stays on your device
• Works with 100+ UK services — mobile, broadband, streaming, gym, and more